Managed Services Provider
At MSCI, we do not just manage your IT—we partner with you. As your Managed Services Provider (MSP), we provide proactive, complete IT support and infrastructure management designed specifically for your business. We handle the complexities of keeping your systems running smoothly, securely, and efficiently, allowing you to dedicate your energy to expanding your business, innovating, and delighting your customers.
Core Values
Our 24x7x365 Global Help Desk delivers continuous support, offering a scalable and cost-efficient alternative to in-house teams. Designed for rapid response and faster ticket resolution, we enhance customer satisfaction and loyalty. We fully integrate with your IT operations to provide a unified, intelligent service management experience that adapts with your growth.
Key Features
Infrastructure Monitoring & Security
Keep your infrastructure secure and performing optimally with our proactive monitoring and security services
We Offer:
- Remote Monitoring & Management: We constantly oversee your systems and endpoints.
- 24×7 Network Operations Center (NOC): Our experts provide real-time support for your infrastructure around the clock.
- Network Diagnostics & Asset Visibility: Gain deep insights into your network’s health and performance.
- Comprehensive Backup & Data Recovery: Protect your data across all environments with robust backup and quick recovery solutions.
- Advanced Email Security: Benefit from cutting-edge threat detection and phishing prevention to keep your inboxes safe.
- Vulnerability Scanning & Penetration Testing: Proactively identify and analyze your risk exposure to fortify your defenses.
Compliance & Security Features
Strengthen your defenses and ensure regulatory adherence with our robust Compliance & Security Features:
- Monitor the Dark Web: We detect exposed credentials and compromised data, alerting you to potential breaches.
- 24/7 Threat Surveillance: Our Security Operations Center (SOC) continuously monitors for threats and provides immediate incident response.
- Protect Your Endpoints: We identify and contain malicious activity across all your devices with advanced threat detection and response.
- Detect Insider Risks: Proactive internal threat surveillance helps us spot unusual behavior and potential insider threats.
- Empower Your Staff: Our security awareness programs train your team to recognize and avoid cyber threats effectively.
- Block Phishing Attacks: Advanced anti-phishing protections stop deceptive emails and social engineering attempts.
- Assess Cyber Insurance Readiness: We help you ensure eligibility and align your risk posture for comprehensive cyber insurance coverage.
- Manage Compliance: Our comprehensive management aligns you with major regulatory standards, including HIPAA, PCI, SOC 2, and NIST.
Technical Services & Operations
We provide comprehensive technical services and operations to ensure your IT environment runs smoothly and efficiently.
Help Desk
Our Help Desk is your first line of support for everyday IT needs:
- Account Support: Fast account unlocks and password resets for VPN, O365, G-Suite, and Active Directory.
- Access & Collaboration: Set up access rights, shared mailboxes, and calendars.
- Email Management: Configure spam filtering (whitelist/blocking) for a cleaner inbox.
- Connectivity Troubleshooting: Resolve issues with network, WiFi, and VPN connections.
- Remote Support: Efficient remote troubleshooting for computers and peripherals.
- Software Support: Assistance with Microsoft Office & Outlook.
- System Maintenance: Handle OS updates and driver installations
- Mobile Configuration: Set up and configure end-user mobile devices.
- Printer & Scanning: Full printer and scanner setup and troubleshooting
- File Sharing: Configure secure file sharing setups.
- Security Scans: Perform virus/malware scanning to keep your systems clean.
Monitoring
Our proactive monitoring ensures continuous system health:
- Best Practice Monitoring: Implement optimal monitoring sets for your environment.
- Server Health Checks: Regular checks to confirm the health of your servers.
- Critical Service & Event Log Monitoring: Keep an eye on essential services and system events.
- Custom Runbooks: Utilize tailored procedures for efficient issue resolution.
- Escalation & Alerting: Robust systems for timely alerts and escalations.
Backup Management
We ensure your data is always protected and recoverable:
- 24×7 Backup Monitoring: Continuous oversight of all backup jobs
- Backup Remediation: Address and resolve issues found during backup tests
Patch Management
Stay secure and up-to-date with our streamlined patching process:
- Automated Patching: Execute patch policies from our Network Operations Center (NOC).
- Health Checks: Conduct pre and post-patch health checks.
- Failed Patch Remediation: Swiftly address any failed patch installations.
- Critical Updates: Ensure critical patches are installed within 14 days
Remediation
Rapid and effective issue resolution is our standard:
- Alarm Triage & Resolution: Efficiently triage and resolve all alarms.
- High SLO Attainment: Maintain 97% Service Level Objective (SLO) attainment
- High SLO Attainment: Maintain 97% Service Level Objective (SLO) attainment
AV/AM Management
Comprehensive antivirus and anti-malware protection:
- Agent Health & Updates: Confirming antivirus/anti-malware agent health and updates.
- Alert Response: Prompt response to all security alerts.
- Live Monitoring: Continuous, live security monitoring.
On-Demand Tasks
Flexible support for your specific technical needs:
- Time-Block Services: Provide technical services on a time-block basis.
- Custom IT Functions: Perform custom, repeatable IT functions tailored to your operations.
Consulting, Compliance, Revenue Cycle Management & Systems Integration Services
MSCI provides End-to-End Compliance, Consulting & Revenue Cycle Management Services for Business, and Organizational Growth
Contact Us Info
Office Address
2555 Lincoln Hwy Ste 211
Olympia Fields, IL 60461
Phone: (708) 331-1271
Press 0 to be taken directly to a receptionist
Fax: (708) 331-1272
Email: sales@imsci.com